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Set up internet

On 3G/4G

  1. Insert a data enabled SIM card.
  2. Go to Settings > Network > 3G/4G-LTE > Preset and choose your operator's APN, User, Password details or input them manually.
  3. In the menu press on Sync and wait for the device to synchronize with the server

On Ethernet

  1. Plug in an ethernet cable between the device and a router.
  2. In the menu press on Sync and wait for the device to synchronize with the server

Troubleshooting - Device not syncing

Could be a server side problem:

  • Server down or server experiencing issues.

  • The device is misconfigured on the server side (in the admin panel).

Could be a device problem:

  • Poor reception or no 3G/4G antenna attached.

  • SIM card does not have internet/data access enabled.

  • SIM card has a PIN number enabled.

  • Missing SIM card.

  • Incorrect APN / User / Password details.

Note that a synchronization failure does not mean the loss of any data. All data will be uploaded on the first successful sync.

Updated 11 days ago